Support

Your partner for long-term success

OSSI provides a complete business solution that includes integrated support services designed to meet the demanding needs of the hospitality services Industry.

overview

OSSI Support Services enable you to maximize business benefits and reduce IT management complexity, enabling you to protect your investments. OSSI Support Services is geared to deliver timely, flexible and reliable service to meet all your support needs. Whether you need standard help-desk support or highly customized service, OSSI Support Services can help you choose and deploy service levels and processes that best suit your unique business needs. OSSI Support Services provides our clients with a variety of flexible options:

CONFIGURABLE SUPPORT COMPONENTS

Custom support options to meet specific business demands.

  • Customized service level agreements
  • Strategic account management.
  • Periodic project review.
  • Project launch support.
  • Code review.
  • Custom training.

EXTENSIBLE FOUNDATIONS

Customers can choose from one of the three standard coverage and feature packages:Silver, Gold and Platinum

  • Three levels of phone support availability.
  • Extensive online product documentation, customizable for client implementations and integrated environments.
  • Incident management process built to suit hospitality services Industry businesses.

ENTERPRISE STANDARDS

Enjoy system maintenance benefits: Expert assistance, product updates and tools are included with each support package.

  • Unlimited product updates.
  • Second line functional support.
  • Online self-Service tools.
  • OSSI knowledge base.

YOUR PARTNER FOR LONG-TERM SUCCESS

Access From Home

Through advanced online portals and self service telephony applications your service and brand can extend and be accessed from from the customers home. Most system functions can be made available for online home access.

On The Go

A wide array of mobile applications accessed through cell phone websites, iPhone applications, BlackBerries, Windows Mobile devices, Android phones, and other specific operating systems can allow the customer to always feel connected.

Contact a tech specialist

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DISCLAIMER: Though your feedback is greatly appreciated, OSSI shall not be obligated under any circumstances to provide compensation for submission of ideas, suggestions, or comments of any kind.